Getting Copies of Radiology Images

You can request copies of your radiology digital images — such as an X-ray or a mammogram — by contacting your Kaiser Permanente clinic. Or, call the Kaiser Permanente Radiology or Imaging Center where you had service; imaging centers are listed below.

For echocardiogram results and digital copies, contact your cardiologist. Echocardiograms are not provided by Radiology.

Copies of digital images are available on CD. There is no charge if you are requesting that digital images be sent directly to a non-Kaiser Permanente facility for your ongoing care. Charges may vary for personal copies. Ask about charges when you call to request a copy.

How to Request Copies

You can pick up your digital images in person, have them mailed to you, or request that they be sent to a non-Kaiser Permanente provider.

While many requests are processed the same or next day, some may take more than 72 hours (excluding weekends and holidays) to process. If you need digital images for an appointment in the next seven business days, it is strongly recommended you pick up your CD in person and take it to your appointment.

Fill Out Form and Show ID

To request your digital images in person, via mail, or to have them sent to a non-Kaiser Permanente provider, you must complete and sign the Authorization to Release Health Care Information form (PDF). To pick up your CD in person, you must show your driver's license or other approved photo ID.

If you need someone else to pick up the CD, that person must bring a note from you. The note should include: your full name, date of birth, and member ID number. It should also include the full name of the person picking up the CD, and their relationship to you. The person must show their driver's license or other approved photo ID.

Encrypted CDs

Any CD not handed directly to a patient, a patient's legal guardian, or a person with the patient's durable power of attorney will be encrypted according to federal privacy laws. This means that CDs sent to a non-Kaiser Permanente doctor will be encrypted.

Instructions are included with encrypted CDs on how to view them on a computer compatible with Windows 2000 and later versions. The unencryption process is fairly simple; however, if digital images will be viewed by a non-Kaiser Permanente provider, it is recommended you pick up an unencrypted CD and take it to your provider.

Kaiser Permanente Imaging Centers

Although you can request copies of digital images from any of our medical centers, requests are processed faster through our imaging centers.

Bellevue Imaging Center
Bellevue Medical Center
Fax: 425-502-3934
Hours: 7 a.m.-5:30 p.m.

Central Imaging Center
Capitol Hill Campus
Fax: 206-326-2007
Hours: 7 a.m.-7 p.m.

Everett Imaging Center
Everett Medical Center
Fax: 425-261-1555
Hours: 7:30 a.m.-4 p.m.

Olympia Imaging Center
Olympia Medical Center
Fax: 360-923-7649
Hours: 7:30 a.m.-4 p.m.

Silverdale Imaging Center
Silverdale Medical Center
Fax: 360-307-7367
Hours: 7:30 a.m.-4 p.m.

Tacoma Imaging Center
Tacoma Medical Center
Fax: 253-596-3744
Hours: 7 a.m.-5 p.m.