Kaiser Permanente Mental Health and Wellness coordinates nonemergency mental health care for children, teens, and adults, including addiction and recovery.
Kaiser Permanente considers mental health and substance use disorder treatment as a specialty service and provides access to appointments within 15 business days for nonurgent issues.
For an initial appointment, please call the Mental Health Access Center at 1-888-287-2680, 8 a.m. to 5 p.m., Monday through Friday. Our Mental Health Access Center is staffed with mental health and wellness professionals with expertise in finding you appropriate and timely care.
If we are unable to find you an appointment with a provider within 15 business days for nonurgent issues, we will assist in connecting you to community providers to get the care you need.
If you have questions, concerns, or would like to file a complaint, you can call Member Services or complete an online form and email it to Member Services at: kp.org/wa/compliments-complaints.
We encourage you to share your comments with us directly so we can make any necessary improvements that will help us continue to provide high-quality care and service.
You may also contact the Washington State Insurance Commissioner (OIC) to file a complaint with their office at: www.insurance.wa.gov/file-complaint-or-check-your-complaint-status.
If you would like care advice or to know if you should get immediate attention, our Consulting Nurse Service can help 24/7. A nurse will listen to your concerns, and if necessary, direct you to the best location to get care. You'll need to give your member ID number.
Seattle area: 206-630-2244
For a life-threatening emergency, such as a possible drug overdose, a suicide attempt, or risk of a suicide attempt, call 911 or go to the nearest emergency care facility.
The National Suicide Prevention Lifeline is a national network of local crisis centers that provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week at 1-800-273-8255.