Parental access and teen records: FAQ
Common questions and answers about parental (proxy) access to online records of teens ages 13 through 17. (See online access for children 12 and younger.)
What online parental access do I have for my teen?
For ages 13 through 17, parents and legal guardians can:
- Send secure email to their teen's care team
- Refill medications their teen's provider has made visible online
- View their teen's immunization records, except for the human papillomavirus (HPV) vaccine
Why does parental access change when my child turns 13?
From birth through age 12, a parent or legal guardian can request full access to their child's online medical record.
When a child turns 13, Washington State privacy laws make certain information confidential between teens and their health care providers. This privacy is designed to encourage teens to discuss issues with their providers. It also means some information can't be automatically shared with parents and legal guardians.
This makes it complicated to provide online access to parents because some information has to be kept separate to protect the teen's privacy. We are adding more online features for parents of teens.
At age 18, parental access ends, and a teen can request his or her own online account.
What information can’t parents view?
Under Washington State privacy laws, certain health information is considered confidential between teens and their health care providers starting at age 13. Confidential issues include chemical dependency, mental health, and sexual and reproductive health care.
Some immunizations also are considered private. For example, the HPV vaccine does not appear in a teen's online record once they turn 13. If your child received this vaccine before their 13th birthday, you would have seen HPV listed under immunizations until their 13th birthday.
Privacy laws make it complicated to provide online access to parents because some information has to be kept separate to protect the teen's privacy. We are adding more online features for parents of teens.
How do parents get proxy access?
If you already have online access for a child under age 13, you'll continue to have access to secure email, medication refills, and immunization records when your child turns 13.
If you lost access because your child turned 13 before this expanded access became available in April 2017, you will need to request online proxy access again.
Or, if you didn't have online access before your child's 13th birthday — for example, a child is 15 when they become a Kaiser Permanente member — you need to fill out a form requesting proxy access (PDF) and follow the instructions.
Can teens email their doctors or have their own online accounts?
Yes. For ages 13 through 17, teens can have an account and send secure emails to their care team, refill medications their provider has made visible online, and view all their immunization records.
What changes when my teen turns 18?
When a person turns 18, he or she may register for their own online account, with all the features and services available to adult members.
At age 18, privacy laws make all information confidential between an individual and their health care providers. A parent or legal guardian can't access health information for their dependents who are 18 and older, except in very limited circumstances.