Get quick care for many common conditions. You must be registered to access the secure member site.
Treatment for common conditions
Receive a treatment plan and, if needed, a prescription — without a trip to your doctor's office. You may use an online visit for:
Cold and flu symptoms
Female bladder symptoms
Lower back pain
Seasonal allergies (hay fever)
Vaginal yeast infection
How it works
*Prescriptions from online visits must be filled at Kaiser Permanente medical offices or with our mail order pharmacy.
This service is covered for most members. Members on a qualified HSA plan may be subject to deductibles.
Quick response, daily
Within two hours — usually sooner — you'll get a treatment plan in your Message Inbox when you submit the questionnaire during these hours:
9 a.m. - 9 p.m.
7 days a week, including holidays
Start an online visit anytime. If you submit a questionnaire outside of the above hours, you'll get a response near the start of the next session. Responses are sent in the order received.