Consulting Nurse Service
Want care advice or know if you should get immediate medical attention? Our Consulting Nurse Service can help 24/7. A nurse will listen to your concerns, and if necessary, direct you to the best location to get care. You'll need to give your member ID number.
Seattle area: 206-630-2244
Toll-free: 1-800-297-6877
In a life-threatening emergency, call 911 or your local emergency number.
Online visits
You can start an online visit for common health issues. Get an online treatment plan and a prescription from Kaiser Permanente medical offices or mail order pharmacy (if needed). Online visits are available 9 a.m. to 9 p.m. daily, including holidays. You’ll get a treatment plan in your Message Inbox within two hours, usually sooner.
If you submit a questionnaire outside of the above hours, you'll get a response near the start of the next session. Responses are sent in the order received.