Consulting Nurse Service

When you want care advice or need to know if you should get immediate medical attention, our Consulting Nurse Service can help 24 hours a day.

When you call, a nurse will listen to your concerns, give you advice and,if necessary, direct you to the best location to receive immediate care. You'll need to give your member ID number when you call.

In a life-threatening emergency, call 911 or your local emergency number. If you are unable to do so, ask someone to call for you or to take you to the nearest emergency care facility. You may go to any hospital in your area for emergency care.

Phone Numbers

Seattle area: 206-901-2244

Washington state and North Idaho: 1-800-297-6877

Secure Messaging

If an immediate response isn't needed, you can contact the Consulting Nurse Service through our "Email Your Health Care Team" feature. A consulting nurse generally will respond within one business day, sending a message to your secure inbox.

To use the secure message feature, you must receive primary care at a Kaiser Permanente medical office. You'll need to register with our member website and follow the instructions to get access to our secure online services.