Interpretive Services and Accessibility
We strive to remove barriers to care, whether they're due to language differences or physical impairments.
We provide professional interpreters in any language, free of charge. Our staff can recognize when an interpreter is needed, communicate the option for an interpreter, and make an interpreter available.
Interpreters are also available for those with sight, speech, and hearing impairments. We provide free professional sign language and tactile interpreters for those with speech and hearing impairments, as well as Braille translations of certain print materials.
Many of our providers are bilingual. When searching in our Provider Directory, narrow search results by selecting a preferred language.
Our Resource Line offers some materials in languages other than English.
Video remote interpreter service
Our Video Remote Interpreter (VRI) system provides real-time, visual access to sign language services, including sign language and foreign, through a secure web-based camera. VRI is available at all Kaiser Permanente of Washington facilities, including Urgent Care.
Health care team members use VRI to connect quickly and securely to an off-site interpreter who assists patients, their companions, and health care team members with effective communication.
VRI does not replace in-person or phone interpreting. It is the back-up tool for situations where face-to-face interpretation is necessary based on clinical and patient need and when an in-person interpreter isn't available.
We address accessibility for those with mobility impairments in accordance with federal, state, and local law, and in particular, the Americans with Disabilities Act.
For individuals with hearing and speech impairments, we work with Washington Relay Service and Idaho Relay Service to communicate with TTY machines.
Service animals can accompany patients in our facilities except when animals are out of control, owners don't take effective action to control them, and animals pose a direct threat to the health and safety of others, or both.
Our website is accessible for screen readers.
We provide assistive devices at Kaiser Permanente of Washington facilities, including Urgent Care and CareClinic, for patients and their companions with sensory impairments related to hearing, speaking, or seeing.
Notify staff when you schedule an appointment, or ask at check-in during your visit. Our current offerings include: