Mail Order Pharmacy services

You can order your prescription refills online, by phone, or via our mobile app. There's no shipping charge anywhere in the United States.

Orders take up to seven business days to arrive and can be tracked online. It's best to reorder early to ensure that your medication doesn't run out.

There are different ways to place an order:

Online or with our app

Sign on to the member website or register. Go to Medications on the homepage and you'll see a list of prescriptions that you can refill, as well as over-the-counter medications.

Pay with a credit or debit card to order up to a 90-day supply for most refills.

By phone

A 24-hour automated service is available for refills. Be sure to have your member ID number, mailing address, prescription numbers, and payment information ready. Credit or debit cards are accepted. Call 1-800-245-RXRX (7979) or the phone number on your prescription bottle.

By mail

Download and print the new prescription order form (PDF) and send us your prescription and payment information.

If you need your medications immediately, take your prescription to a Kaiser Permanente pharmacy or a pharmacy contracted with Kaiser Permanente. You can easily switch to mail order service for refills at a later date.

Note: Be sure to include the written prescription from your physician, or ask them to send it directly to the Kaiser Permanente Mail Order Pharmacy.

Transfer a prescription

You can switch to our mail order service if you use a pharmacy that isn't owned or operated by Kaiser Permanente. Sign on to use the secure prescription transfer form to move your prescription.

Another option is to fill out a transfer prescription form (PDF) and mail or fax it to us, which takes about five business days to process. Once confirmed in our system, you'll be able to order online with our mobile app, or by using the automated phone system.