Mail-Order Pharmacy Services

Order your prescription refills online, by phone, or use our mobile app. There's no shipping charge anywhere in the United States, and you can track your order online.

Your order may take up to seven business days to arrive. The best time to reorder is when you have about a 14-day supply of your medication remaining. This will ensure you receive the medication you need, when you need it.

Order Online or With Our App

To order refills online or on your smartphone, you must be registered on our secure member website. Already registered? Sign on, go to Medications on your secure homepage, and you'll see a list of prescriptions you can refill. You can order refills for prescription drugs and over-the-counter medications (if your doctor includes them as part of your care plan).

Pay with a credit or debit card to order up to a 90-day supply for most refills.

Order by Phone

This 24-hour automated service is for refills only. Have your member ID number, mailing address, prescription numbers, and payment information ready. You can pay using a bank card. Call 1-800-245-RXRX (7979) or the number on your prescription bottle.

Order a New Prescription by Mail

To order a new prescription by mail, download and print the New Prescription Order Form (PDF) and send us your prescription and payment information. The mailing address is on the form.

Be sure it is OK to wait several days before starting your new medication. If you need to start right away, take your prescription to a Kaiser Permanente pharmacy or a community pharmacy contracted with Kaiser Permanente. You can transfer to mail-order for refills later.

Note: Be sure to include the written prescription from your physician. Your physician can also send your prescription directly to the Kaiser Permanente mail-order pharmacy.

Transfer a Prescription

If you use a pharmacy that isn't owned or operated by Kaiser Permanente, you can switch to our mail-order service. Sign on to and use the electronic transfer form to move your prescription to our system.

Or you can fill out a Transfer Prescription form (PDF) and mail or fax it to us. It will take about five business days to process the transfer. Once your prescription is confirmed in our central system, you'll be able to order online, with our mobile app, or by using the automated telephone system.