What will my Virtual Plus care look like?

For most of your care, you’ll start with a virtual visit. A Kaiser Permanente doctor or clinician will give you care and prescriptions or will refer you to in-person care. When you’re referred for in-person care, your out-of-pocket cost will be lower than if you start inperson care on your own.

You can still schedule your own in-person appointments for your first primary care visit and annual preventive visits, at no charge.

Virtual care is always at no charge and includes:

• E-visits
• 24/7 Care Chat
• 24/7 consulting nurse phone line
• Video visits
• Phone appointments
• Emailing nonurgent questions to your care team

Learn more about each option and how to schedule your visits.
Virtual care is offered when appropriate and available. If you travel out of state, virtual care could be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.