Welcome to Kaiser Permanente


With your Kaiser Permanente Virtual PlusTM coverage, high-quality, personalized care is always available at your fingertips.


What will my Virtual Plus care look like?

For most of your care, you’ll start with a virtual visit. A Kaiser Permanente doctor or clinician will give you care and prescriptions or will refer you to in-person care. When you’re referred for in-person care, your out-of-pocket cost will be lower than if you start in person care on your own.

You can still schedule your own in-person appointments for your first primary care visit and annual preventive visits, at no charge. 24/7 urgent care is also available without a referral and is a good option when your medical issues need quick, in-person attention but aren’t life-threatening.



Virtual care is always at no charge and includes:

  • E-visits
  • 24/7 online chat
  • 24/7 advice line
  • Video visits
  • Phone appointments
  • Emailing nonurgent questions to your care team

Virtual care is offered when appropriate and available. If you travel out of state, virtual care could be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.


Need help?

Our Welcome Team can help answer any questions you have about your Virtual Plus plan. They can also help you transition your care and prescriptions, find a doctor, and more.

Visit our Support Center to contact us by chat, email, or phone. Or find forms to transition your care, answer plan questions, and more.

If you’re in the Vancouver/Longview area, visit http://kp.org/newmember

On or after your coverage start date

Make the most of your plan with these simple steps:
 

Register on kp.org

Start using our secure website to manage your health anytime, anywhere

Because you’re a Kaiser Permanente member, kp.org is your connection to great health and great care. When you register, you can securely access many timesaving tools and resources to help you stay on top of your health.

 

Registering is easy

Sign up online and follow the instructions. You’ll need your medical record number, which you can find on your member ID card.

Manage your care at kp.org

Visit kp.org anytime, from anywhere, to:*

  • View most lab results
  • Refill most prescriptions
  • Email your doctor’s office with nonurgent questions
  • Schedule and cancel routine appointments
  • Print vaccination records for school, sports, and camp
  • Manage a family member’s health care†

Not sure when your coverage begins? For help, contact Member Services.

Get inspired at kp.org

Your kp.org membership also gives you access to many tools and tips for healthy living as well as recipes and articles on a wide range of health topics.

Use the Kaiser Permanente app to access your care on the go

After registering, download the Kaiser Permanente Washington app onto your smartphone to use these secure features on the go.

*These features are available when you get care at Kaiser Permanente facilities.
†Due to privacy laws, certain features may not be available when they are being accessed on behalf of a child 18 or younger, and your child’s physician may be prevented from disclosing certain information to you without your child’s consent.