Important Member Information

Member Identification Card

You and each member of your family will receive an ID card with your name, member ID number, and plan name.

Use your ID number to:

  • Make or cancel appointments
  • Check in for an appointment
  • Order or pick up prescriptions
  • Get lab or X-ray services
  • Receive emergency care
  • Sign on to the member site

See examples of member ID cards

Benefits Booklet (Certificate of Coverage)

Your benefits booklet details benefits and services covered under your health plan, your plan's exclusions, and the amount of copayments and other cost shares for office visits, prescriptions, and other services. For Medicare members, this document is called "Evidence of Coverage" and is available online once you register on the secure member site.

For a printed version, use the request card mailed to you when you enrolled, or call Member Services at 1-888-901-4636.

Provider Directory

Use our Provider Directory to find primary care doctors, specialists, and other health care providers. For a printed version, call Member Services at 1-888-901-4636.

Member Guide

The Member Guide provides information to help you understand your health plan and how to access your care, including descriptions of key services.

Drug Formulary

Our drug formulary is a list of medications covered by your health plan. This includes both generic and certain brand-name drugs. Check the formulary to see whether a drug you use is listed.

Glossary of Health Coverage and Medical Terms

This glossary (PDF) helps you understand many commonly used terms and expressions.

Language Assistance

If you or someone you know needs language assistance (such as translation services) in getting health care or plan information, this is available at no extra cost. For help, call Member Services at 1-888-901-4636.