Whether you’re at home or on the go, it's easy to get care when and where it works for you.
Talk with a licensed care provider day or night for advice.
Schedule a time to talk with your current Kaiser Permanente provider over the phone.1
When you schedule, we’ll:
Get a personalized care plan or prescriptions for common health conditions — just by filling out a short questionnaire.
Must be 18 years or older.
Chat online with a Kaiser Permanente provider to get immediate care, treatment, and prescriptions, if necessary.
Must be 18 years or older. Parents can chat for children, with some privacy restrictions for teens.
Message your Kaiser Permanente doctor’s office with nonurgent questions.
Meet face-to-face with a provider by video for the same high-quality care as an in-person visit.
If you have cold or flu symptoms, please call or connect with us online before you come in to a medical facility.
Doctor’s office visit
Please contact your primary care doctor for preventive care, diagnosis, and treatment. In response to COVID-19, primary care is temporarily being provided virtually at least initially, with in person care available if necessary.
Urgent care and walk-in clinics
Get care for conditions that require prompt attention but aren’t an emergency.
Give us a call to connect with the right mental health care for you.
Call 1-888-287-2680, Monday through Friday, 8 a.m. to 5 p.m. We can match you with a mental health specialist in your area or help you find addiction treatment. If you can’t wait for an appointment, we can connect you to a therapist over the phone.
For help after hours, call us at 1-800-297-6877 so we can evaluate your symptoms, provide next steps, or contact an on-call psychiatrist.
Learn more about mental health services and wellness resources available to you.
Specialty care visit
See a specialist to treat specific injuries and ongoing conditions.
Learn more about how to get specialty care — including when you need a referral.
*This excludes HSA qualified deductible plans and certain self-funded plans.
If you need help choosing the care that’s right for you, contact us 24/7 at 1-800-297-6877 or 206-630-2244 (TTY 711). Or, for nonurgent issues, start an e-visit and tell us about your symptoms.
If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.2 Do not attempt to access emergency care through this website.
See where you can go for care near you.
Learn how to get care before, during, and after you travel.
Order refills online for delivery through the mail or pick them up at a pharmacy near you.
Get care in your language at no extra cost.
Check out lab results, past visit information, and more.
Learn about screenings and preventive services you’re due for.
1When appropriate and available.
2An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.