Billing statements and payment
Find out how members and nonmembers can pay for care received from a Kaiser Permanente provider. Also see options for paying premiums.
How to pay for medical services
For members who are registered for secure online services.
Other ways to pay
Pay in person with a personal check or a bank card at a Kaiser Permanente medical office. Kaiser Permanente accepts Visa, MasterCard, Discover, and American Express. We don't accept cash.
Mail your payment with the payment coupon in the envelope sent with the bill. Include the guarantor ID on your check.
Pay by phone with a credit card 24/7 by calling 1-844-632-2064.
Pay by mail:
Patient Financial Services
P.O. Box 740488
Los Angeles, CA 90074-0488
For bills from contracted, non-Kaiser Permanente providers, contact the provider's office for payment options.
For nonmembers or members who are not registered for secure online services. You need the guarantor's account # and last name.
How to pay premiums (monthly dues)
You receive a premium bill from Kaiser Permanente if you have a Medicare Advantage plan or an Individual and Family plan (non-employer plan). You must be registered for secure online services.
- Kaiser Foundation Health Plan of Washington
- Kaiser Foundation Health Plan of Washington Options, Inc.
Not sure which to choose? Check your statement:
Members enrolled through Washington Healthplanfinder:
Your statement looks like this:
Other ways to pay
Mail your payment with the payment coupon in the return envelope included with your premium statement.
Kaiser Permanente of Washington (HMO) Direct (with or without statements):
P.O. Box 740008
Los Angeles, CA 90074-0008
Kaiser Permanente of Washington Options Direct/Medicare Supplement (with or without statements):
P.O. Box 745874
Los Angeles, CA 90074-5874
Health Benefit Exchange (HBE) Enrollees, mail to:
Kaiser Permanente (WA HBE Premium)
P.O. Box 740708
Los Angeles, CA 90074-0708
Pay by phone with a credit card 24/7. You'll need your 7 digit Group #. Kaiser Permanente accepts Visa, MasterCard, Discover, and American Express.
Kaiser Foundation Health Plan of Washington plans: 1-844-632-2045
Kaiser Foundation Health Plan of Washington Options, Inc. plans: 1-844-631-3984
Members enrolled through Washington Healthplanfinder: 1-888-687-9004
Pay via your bank's online bill pay service. Provide payee information (Kaiser Foundation Health Plan of Washington/Options), your 7 digit Group #, your 8 digit Subscriber #, and P.O. Box payment address provided on your premium statement.
Medicare Advantage members have an additional option. Have your monthly dues withheld from your Social Security check. Contact Member Services for instructions about sending a request letter to Kaiser Permanente.
Individual and Family members enrolled through Washington Healthplanfinder can pay via kaiserpermanente.softheon.com/Marketplace, or by calling 1-888-687-9004 or Member Services at 1-800-290-8900.