Member Services

When you have questions related to your health plan, our representatives are always happy to help you. Contact Member Services on any business day between 8:00 a.m. and 5:00 p.m. for help with services, billing statements, our website, and the mobile app. Use our online forms to order a new Member ID card, file a claim, update your member information, and provide feedback about Kaiser Permanente.

Member Services

206-630-4636
1-888-901-4636
Mon.-Fri., 8 a.m.-5 p.m.
Send us an email
Tweet us @KPMemberService

Individual & Family plans Member Services

1-800-290-8900

Medicare Member Services

206-630-4600
1-888-901-4600

Visiting member

For members from other Kaiser Permanente regions who are visiting Washington state.
1-800-446-4296

Aon Active Health Exchange

1-855-407-0900

Mail Order Pharmacy services

206-630-7979
1-800-245-7979
Mon.-Fri., 8 a.m.-6 p.m.
Sat.-Sun., 8 a.m.-4:30 p.m.
Pharmacy services

TTY Relay Service

Washington: 1-800-833-6388 or 711
Idaho: 1-800-377-3529 or 711

Website & mobile app support

1-888-874-1620
Mon.-Fri., 8 a.m.-5 p.m.
Feedback and support