The name may be different, but when you need answers to your questions, you'll speak with the same courteous representatives who are ready and happy to help you. Contact Member Services for help with services, billing statements, our website, and mobile app. Use our online forms to order a new ID card, file a claim, update your member information, and provide feedback about Kaiser Permanente.
Mon.-Fri., 8 a.m.-6 p.m.
Sat.-Sun., 8 a.m.-4:30 p.m.
For people who are hearing impaired
Washington: 1-800-833-6388 or 711
Idaho: 1-800-377-3529 or 711
Mon.-Fri., 8 a.m.-5 p.m.
Feedback and Support
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Accessing Your Medical Records
Appealing Coverage and Claims Disputes
Billing Statements and Payment
Changing Your Status
Claims for Reimbursement
Frequently Requested Forms
Important Member Information
Member Rights and Responsibilities
Technical Help for Members