When you have questions related to your health plan, our representatives are always happy to help you. Contact Member Services on any business day between 8:00 a.m. and 5:00 p.m. for help with services, billing statements, our website, and the mobile app. Use our online forms to order a new Member ID card, file a claim, update your member information, and provide feedback about Kaiser Permanente.
For members from other Kaiser Permanente regions who are visiting Washington state.
Mon.-Fri., 8 a.m.-6 p.m.
Sat.-Sun., 8 a.m.-4:30 p.m.
Washington: 1-800-833-6388 or 711
Idaho: 1-800-377-3529 or 711
Mon.-Fri., 8 a.m.-5 p.m.
Feedback and support
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Accessing your medical records
Appealing coverage and claims disputes
Billing statements and payment
Changing your status
Claims for reimbursement
Frequently requested forms
Important member information
Member rights and responsibilities
Technical help for members