Your health and safety are always our top priority. To help ensure you can access the care you need, and protect yourself and your loved ones, we've gathered the most important information and guidance below. Check back for the latest information as we continue to update this page.
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Let us continue to assure you, most cases of COVID-19 are mild and can be managed at home, and we are working hard to slow the spread and mitigate the impact of this outbreak for our members, staff, and community.
We are taking bold action to keep our patients and staff safe. Our actions will maintain access to care for everyone who needs it, and preserve the necessary medical supplies and equipment needed to fight this outbreak over the coming weeks.
Many necessary changes will be implemented across all of Kaiser Permanente. While some of these changes are temporary, each is being delivered in a way that keeps your health and safety at the forefront of why we're doing it.
Telehealth and In-Person Care
Elective Surgeries and Procedures
Pharmacies, Imaging and Laboratory Services
In response to the governor’s emergency order in Washington state, we will allow early refills in both Oregon and Washington, as many of our members travel between those states. Unless there is clinical concern, early refill requests for noncontrolled substances will be allowed when you have a current supply of 30 days or less on hand. All usual copays apply, in accordance with your benefit plan.
What should you do if you think you have COVID-19?
If you have a fever, cough, and shortness of breath, we're here to help.
Testing, diagnosis, and treatment
We're prepared to test patients for COVID-19 if necessary, per CDC and public health agency criteria. If you're worried that you or a family member are showing symptoms of COVID-19, please call us first before coming in, as you need a referral and appointment to get tested.
No cost for COVID-19 care
It's important that you get the treatment you need — without financial worries getting in the way. If you're a Kaiser Permanente Washington member, COVID-19 testing and diagnosis are available at no additional cost. And as of April 1, 2020, you won't need to pay any out-of-pocket costs for COVID-19 treatment, including hospital stays.* You don't need to file a claim or take any action — this simply means we won't bill you a copay, coinsurance, or deductible for services to test, diagnose, and treat COVID-19.
*This waiver applies to all admissions whose date of service is from April 1 to May 31, 2020 (unless superseded by government action or extended by Kaiser Permanente Washington). This waiver doesn’t automatically apply to self-funded customers, but Kaiser Permanente Washington will begin contacting all self-funded customers to encourage them to adopt this change.
Protecting yourself and your family
It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended:
If you think you may have been exposed
If you think you may have been exposed to the virus and have symptoms of respiratory illness, you should call 1-800-297-6877 or 206-630-2244 (TTY 711) to talk to an Advice Nurse 24/7.
It’s important to call us ahead of time rather than coming directly in to one of our medical facilities. Calling ahead helps us direct you to the most appropriate care, and take precautions to protect other members, patients, and employees.
Guidance for people at higher risk for severe COVID-19 illness
For most people, COVID-19 symptoms are mild and go away on their own. But if you are over 65, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions, including:
Emotional wellness support
The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how talk to children in a reassuring way.
You should wear a cloth face mask in public places. Many people with the coronavirus do not show symptoms or can transmit the virus to others before showing symptoms, so a mask can help slow the spread of COVID-19. Keep practicing physical distancing and stay home whenever possible. If you need to leave, you can make your own face mask at home. Unless directed to by a doctor, don’t use medical-grade face masks, which should be reserved for hospital caregivers.
General COVID-19 information
Kaiser Permanente is committed to the health and safety of our members, patients, employees, and physicians. Across all of Kaiser Permanente, our caregivers have treated many COVID-19 patients. We’re actively applying what we’ve learned over the past several weeks and coupling that with our extensive experience in caring for people with infectious diseases to address the COVID-19 outbreak. Based on what we’ve experienced, we know much more now than we did in mid-January, when most of us first learned of this new coronavirus.
We’re also working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.
For more information, please visit the CDC website for the latest on COVID-19. You can also learn how your state's department of public health is responding to the situation by visiting the website for the state where you live: